Terms of Service

Effective Date: June 17, 2026

Welcome to Astrix Transformations (“Astrix”, “Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Company Information

Astrix Transformations

Website: https://astrix.in

Email: care@astrix.in

2. Services

Astrix Transformations provides technology consulting and digital transformation services, including but not limited to:

Website Design
Website Development
Web Application Development
Software Development
Mobile Application Development
UI/UX Design Services
WhatsApp Business API Solutions
SMS Services (Transactional, Promotional, and Service Messages)
Cloud and Hosting Solutions
Digital Business Automation
Technology Consulting

The scope of work for each project shall be defined separately through quotations, proposals, agreements, purchase orders, or statements of work.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services.

If you are using our services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

4. Client Responsibilities

Clients agree to:

Provide accurate and complete information.
Provide required content, assets, credentials, and approvals in a timely manner.
Maintain ownership or authorization for all materials supplied to us.
Comply with applicable laws and regulations.
Obtain necessary permissions and consents before sending WhatsApp or SMS communications.

Clients are solely responsible for the legality of content, messages, and data provided to Astrix.

5. Project Delivery and Timelines

Project timelines are estimates and depend on:

Timely client feedback
Content availability
Third-party dependencies
Scope changes

Delays caused by clients or third parties may result in revised delivery schedules.

6. Changes in Scope

Any modification, enhancement, or addition beyond the agreed project scope may:

Require additional fees
Affect project timelines
Require a revised agreement

Astrix reserves the right to evaluate and quote additional work separately.

7. Payments

Unless otherwise agreed:

Payments must be made according to the agreed quotation or invoice.
Advance payments may be required before project commencement.
Delayed payments may result in suspension of services.
Taxes, duties, or government charges are the client’s responsibility unless otherwise specified.

Completed work, source code, files, or deliverables may be withheld until outstanding payments are cleared.

8. Refund Policy

Due to the nature of digital services:

Payments made for completed work are non-refundable.
Advance payments are generally non-refundable once work has commenced.
Refunds, if approved, are solely at the discretion of Astrix Transformations.

Third-party expenses are non-refundable, including but not limited to:

Domain registrations
Hosting services
SMS credits
WhatsApp Business API charges
Software licenses
Cloud infrastructure costs

9. Intellectual Property

Client Materials

Clients retain ownership of content, trademarks, logos, documents, and materials provided by them.

Project Deliverables

Upon full payment, ownership of final deliverables specifically developed for the client shall transfer to the client unless otherwise agreed in writing.

Company Assets

Astrix retains ownership of:

Internal frameworks
Libraries
Templates
Methodologies
Tools
Reusable components
Proprietary technologies

We may reuse general knowledge, techniques, and non-confidential components across projects.

10. WhatsApp Business API Services

Clients using WhatsApp services agree to:

Follow applicable laws and regulations.
Comply with WhatsApp Business Platform policies.
Obtain valid consent from recipients.
Avoid spam, unlawful, misleading, abusive, or prohibited content.

Astrix is not responsible for account restrictions, suspensions, or actions taken by WhatsApp or its providers due to client activities.

11. SMS Services

Clients using SMS services agree to:

Obtain all required consents.
Follow DLT regulations and applicable telecommunications laws.
Ensure message content complies with legal requirements.

Astrix is not responsible for delivery delays, carrier filtering, regulatory actions, or account suspensions caused by non-compliant messaging.

12. Third-Party Services

Our services may involve third-party providers including:

Hosting companies
Cloud providers
Domain registrars
Payment gateways
SMS gateway providers
WhatsApp Business API providers
Analytics platforms

We are not responsible for interruptions, outages, pricing changes, or service limitations imposed by third parties.

13. Service Availability

We strive to maintain reliable services but do not guarantee:

Uninterrupted availability
Error-free operation
Continuous uptime
Compatibility with all devices or systems

Scheduled maintenance and unforeseen disruptions may occur.

14. Limitation of Liability

To the fullest extent permitted by law, Astrix Transformations shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Business interruption
Loss of data
Loss of goodwill
Third-party claims

Our total liability arising from any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Astrix Transformations, its employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:

Your use of our services
Violation of these Terms
Violation of laws or regulations
Content supplied by you
Messaging activities conducted through our platforms

16. Confidentiality

Both parties agree to maintain confidentiality regarding proprietary, business, technical, and commercial information shared during the course of a project.

This obligation shall survive termination of the business relationship.

17. Termination

We reserve the right to suspend or terminate services if:

Payments remain overdue.
Clients engage in unlawful activities.
Clients misuse our services.
Clients violate these Terms.

Termination does not eliminate obligations for outstanding payments.

18. Force Majeure

Astrix shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters
Government actions
Internet outages
Telecommunications failures
Cyberattacks
Labor disputes
Power failures

19. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of Astrix Transformations’ principal place of business.

20. Changes to Terms

We may update these Terms at any time.

Updated versions will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

21. Contact Information